NEW CITIZEN PORTAL HELPS RESIDENTS REPORT NON-EMERGENCY REQUESTS 

SPRING HILL, TN, September 30, 2022—The City of Spring Hill is launching a new Citizen’s Portal for residents to request non-emergency services and report concerns easily online. In addition to quicker response times, the portal is designed for consistent service through enhanced project tracking and follow-up. 

Residents will be able to log in and report a variety of concerns such as potholes, traffic signal problems, damaged or missing street signs, vandalism, etc.  As important, city staff can track resident requests and monitor progress on specific assignments.

Registration occurs when new users log in to the Citizen Portal for the first time. Residents can access the Citizen Portal on Spring Hill’s website and sign-up HERE.   

Residents can visit the app store and search for Asset Essentials to install the application on smartphones or tablets.

“This innovation helps cities provide consistent and timely service using smart technology,” said Spring Hill City Administrator Pam Caskie. “We can track what’s getting done and how long it takes. And managers will have data to measure progress, make adjustments and respond to residents’ needs.”  

Here is what is not handled through the new Citizen Portal: Brush and limbs and bulky waste pickup, as well as emergencies.  

For bulky waste pickup, such as appliances, furniture, exercise equipment, etc., residents should continue to go HERE.

The new system is not used for emergency matters. For emergencies, please call 911. The City Portal is not monitored 24 hours a day or 7 days a week. 

The Citizen Portal is a time-saving option many people will like. It does not replace other means of communication some may like better.