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Spring Hill residents with a Gmail address may have been having their water bills marked as spam, and therefore are not able to open the attached bill. This is due to encryption and there is a simple fix you can find by clicking the link below. Basically, you can let the Gmail server know the water bill is not spam and add it to your contacts. https://support.google.com/mail/answer/1366858?hl=en&co=GENIE.Platform%3DDesktop.