New Water Service
NOTICE: Please be advised, beginning Nov. 1, 2017, the City of Spring Hill will remove a City subsidy for credit/debit card transaction fees and surcharges, passing on those costs to the customer. There will be a $1.50 flat convenience fee for online payments, and a 2 percent surcharge for payments by phone or in-person. For more information on this new fee.
NEW WATER SERVICE - RESIDENCE
NEW WATER SERVICE - BUSINESS
There is a $50.00 non-refundable connection fee to set up a new water/sewer/garbage/recycle account. This fee is for new customers only. If you are an existing customer or have had service in the past and are moving back to our service area, the fee will be waived. Balances on previous accounts must be paid before a new account can be activated.
Your water charge is based on your water consumption (see Water Rate Schedule). Water meters are read around the 20th of each month and bills are mailed out by the 1st of each month. You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage). By signing a water service agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not. Bills incur penalty after the 15th of each month and a final notice is mailed. Any account still unpaid by the 25th is subject to disconnection and a $25 re-connection fee. All charges must be paid before service will be restored. Any service restored after 4:30 pm will require a $50.00 re-connection fee.
Your sewer charge is based on your water consumption, however at a higher rate than the water (see the Water Rate Schedule). A one-time sewer credit may be given for a pool fill-up if you submit a Pool Fill-Up Adjustment form to let us know the number of gallons of water used and the date it was filled. This can be submitted in person at City Hall or on our website.
Garbage service is contracted through Waste Management. Your garbage will be picked up weekly. This is curbside service and your garbage container should be placed at the street no later than 6:00 a.m. on your scheduled pickup day. You are responsible for buying your own garbage container no larger than 96 gallons. If you have a Homeowner's Association (HOA), we recommend checking with the HOA before you purchase a garbage container to see if they have any restrictions. The garbage fee is $10.38 per month and will appear on your monthly bill. If your garbage is missed, please notify Waste Management at (931) 270-9914 as soon as possible. The sanitation workers will only pickup garbage that is bagged or in garbage containers and will not pick up barrels or brush. They are restricted from picking up medical or chemical waste, paint cans, dead animals, furniture and appliances. A maximum of 10 containers per residence will be picked up. Garbage containers may be leased from Waste Management (931) 270-9914.
Recycling service is also contracted through Waste Management. The recycling fee is $3.91 per month and will appear on your monthly bill. One recycling bin will be furnished per residence at no cost. The recycling bin should be placed at the street no later than 6:00 a.m. on your pickup day the same day as the garbage but every other week. Please do not place household garbage in the recycling bin. If you do, it will not be picked up. (The garbage and recycling containers are picked up by different trucks.) A list of recyclable items is on the recycle bin. You are not required to recycle, however, if you choose not to participate, because recycling is on a City contract, you will still be charged the recycling fee each month.
IRRIGATION METERSA separate irrigation meter can be purchased from the City for $1,650.65 (check, cash or money order only). This can be connected to an irrigation system to measure the water consumption by that system and you will only be charged for the water rate and not the sewer rate. This form can be submitted in person at City Hall or downloaded and printed from our website and mailed in with a check.
STORM WATERThe stormwater utility fee is assessed to assist in addressing the water quality/quantity issues within the City, and to help the City remain in compliance with the EPA’s (Environmental Protection Agency) and TDEC’s (Tennessee Department of Conservation) NPDES (National Pollutant Detection and Elimination System) stormwater MS4 (Municipal Separate Storm Sewer System) permit.
YARD WASTE AND BULK ITEM PICK UP
Yard waste such as grass clippings and leaves must be placed inside large, brown, biodegradable paper bags that can be purchased at a local home improvement store. Tree limbs and branches must not exceed 3 feet long. Bulk items are furniture, appliances, mattresses, etc. These items can be scheduled for a pick up by the City by calling the Public Works Dept. at 931-486-2252, EXT. 288.
WATER CONSERVATION POLICY The Water Conservation Policy can be viewed here.
BILL PAYMENT OPTIONS
Water bills may be paid using several options:
Mailing payments to our lock-box location:
LOCATION AND CONTACT INFORMATION
The Spring Hill Water Billing Department is located inside the Spring Hill City Hall, Finance Dept., at 199 Town Center Parkway, Spring Hill, Tennessee, 37174. The Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m. The office is closed on Saturday and Sunday. The office can be reached during regular business hours at 931-486-2252, EXT.200 or by email at firstname.lastname@example.org. The fax number is 931-486-0516. For water emergencies occurring before or after regular business hours, or if service has been disconnected due to non-payment, after hours cut on will cost an additional $50, call 931-212-7304.