Posted on: February 15, 2018

Important utility billing notice

Important Notice

City of Spring Hill utility customers:

Our Utility Billing Department has had to reconstruct all customer data for utility bills due to the November cyber attack and have had issues with several components of the billing. Staff is working diligently to ensure the bills are as accurate as possible and we now expect bills to be mailed from our printer by the end of this week.

The bills were based upon a meter reading done on Jan. 25 and 26 and should show your consumption from Oct. 18 to the date of the meter reading. This is the first utility bill issued since the cyber attack in early November. We apologize for the delay in getting your bills out to you. Please understand that we have been dedicating a large amount of time and effort to getting the bills generated and that it is a top priority for us.

We have also been working to post all payments made between the end of October and Feb. 14 so that your bill will reflect the correct amount due. If you believe your bill is incorrect, please provide us with a copy of your October bill showing the credit balance and/or something to show all of the payments made on your account between now and October, and we will research it and contact you. Please bear with us as we work through this initial billing. We are doing our best to ensure that your bill is accurate.

Since the City was late in mailing bills, the due date has been extended to Feb. 28. We will not be assessing late charges with this bill cycle.

We will be working over the next week to restore the online bill payment feature and will post a notice on the City’s website and on phone system when it’s operable. Meanwhile, credit card payments are available in person at City Hall and by phone.

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