New Water Service

CITY OF SPRING HILL, TENNESSEE

NOTICE: Please be advised, beginning Nov. 1, 2017, the City of Spring Hill will remove a City subsidy for credit/debit card transaction fees and surcharges, passing on those costs to the customer. There will be a $1.50 flat convenience fee for online payments, and a 2 percent surcharge for payments by phone or in-person. For more information on this new fee.

APPLICATION AND AGREEMENT FOR WATER, SEWER, TRASH & RECYCLING SERVICES

WATER
Please see our Rate Schedule for water and sewer services. Water meters are read around the 20th of each month. The bills are mailed out by the 1st of each month, and you should receive your bill no later than the 5th of each month (we bill for previous month’s usage). By completing and signing this agreement, you agree that you are responsible for paying your bill each month whether or not you receive it. Bills incur penalty on the 15th of each month and a final notice is mailed. Any account still unpaid by the 25th of that month will be disconnected. If service is disconnected, a $25.00 service charge will have to be paid prior to reconnection. After 4:30 p.m. there is a $50.00 reconnection fee. Payment must be received by 12:00 noon the following day or your water will be disconnected a second time and an additional $25.00 fee will be added to your account.

SEWER
The sewer charge is based on your water consumption. The sewer rate is higher than the water rate, as shown on the Rate Schedule. A one-time sewer credit will be given for a pool fill-up if you submit a Pool Fill-up Adjustment Form and to let us know the number of gallons of water used and the date it was filled.

GARBAGE PICKUP
Garbage service is contracted through Waste Management. Your garbage will be picked up weekly. This is curbside service and your garbage should be placed at the street no later than 6:00 A.M. on your scheduled garbage day. The garbage fee is $10.04 per month and will appear on your monthly water bill. If your garbage is missed, please notify Waste Management as soon as possible at 1-800-257-9145. The sanitation workers only pick up garbage that is bagged or in garbage containers; they will not pick up barrels or brush. They DO NOT pick up yard waste, medical waste, chemical waste, paint cans, dead animals, furniture or appliances. A maximum of 10 containers of garbage per residence is picked up. Garbage containers may be leased from Waste Management by calling 1-800-257-9145. Leasing garbage containers is optional; you may purchase your own garbage containers from a local retailer, and no specific type of garbage container is required, but they can be no larger than 96 gallons.

RECYCLING
Recycling service is contracted through Waste Management. The recycling fee is $3.78 per month and will appear on your monthly water bill. One recycling cart will be furnished per household at no cost, and your recycling cart needs to be placed by the curb by 6:00 A.M on your pick-up day. Waste Management will pick up the recyclables on the same day as your garbage, but only every-other-week. Please do not put household trash in the recycling bin. If you do so, Waste Management will not pick it up. The garbage & recyclables will be picked up by different trucks.

ALARM PERMITS
Per Spring Hill City Code Title 13 Chapter 4, all residents and businesses that maintain active alarm systems are required to register their alarms with the Spring Hill Police Department.

NEW WATER SERVICE
To set up water service at a new or newly purchased home or business, or to transfer water service from one property to another, please complete the Water Service Application and Agreement and bring it, along with your Driver's License, to Spring Hill City Hall. All new and transferred water service must be signed up for in person and includes a $50 connection fee.

You may submit this payment in person at 199 Town Center Parkway, Spring Hill, TN 37174.

You may mail this form and payment to Spring Hill Water Department, P.O. Box 789, Spring Hill, TN 37174.

You may fax this form to the Spring Hill Water Department at (931) 486-0516 or e-mail it to shwater@springhilltn.org, and then call the office to pay the $50 connection fee by Visa or MasterCard at (931) 486-2252 ext. 200.

DISCONNECTING WATER SERVICE
When disconnecting water service, please complete a DISCONNECT FORM and submit online to ensure that the service is removed from the existing occupant's name to avoid improper billing beyond the move-out date. If the form is not submitted, the prior occupant will be responsible for future water usage at the address in question.