New Water Service

CITY OF SPRING HILL, TENNESSEE

NOTICE: Please be advised, beginning Nov. 1, 2017, the City of Spring Hill will remove a City subsidy for credit/debit card transaction fees and surcharges, passing on those costs to the customer. There will be a $1.50 flat convenience fee for online payments, and a 2 percent surcharge for payments by phone or in-person. For more information on this new fee.

APPLICATION AND AGREEMENT FOR WATER, SEWER, TRASH & RECYCLING SERVICES

WATER
You may access the current Rate Schedule for water on the City website at www.springhilltn.org.  Water meters are read around the 20th of each month and bills are mailed out by the 1st of each month.  You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage).  By completing this agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not.  Bills incur penalty on the 15th of each month and a final notice is mailed.  Any account still unpaid by the 25th is subject to a $25 service charge and may be disconnected. All charges must be paid before service will be restored. Any service restored after 4:30 p.m. will require a $50.00 reconnection fee.  Payment must be received by 12:00 (noon) the following day or your water will be disconnected a second time and an additional $25.00 fee will be added to your account. 

SEWER
Your sewer charge is based on your water consumption.  The sewer rate is higher than the water rate, and can be seen on the current Rate Schedule at www.springhilltn.org. A one-time sewer credit may be given for a pool fill-up if you submit a Pool Fill-Up Adjustment form to let us know the number of gallons of water used and the date it was filled.

GARBAGE PICKUP
Garbage service is contracted through Waste Management.  Your garbage will be picked up weekly.  This is curbside service and your garbage container should be placed at the street no later than 6:00 a.m. on your scheduled pickup day.  The Garbage Day Schedule is also on the City website at www.springhilltn.org.  You are responsible for buying your own garbage container no larger than 96 gallons. The garbage fee is $10.38 per month and will appear on your monthly bill.  If your garbage is missed, please notify Waste Management at (931)270-9914 as soon as possible.  The sanitation workers will only pickup garbage that is bagged or in garbage containers and will not pick up barrels or brush.  They are restricted from picking up medical or chemical waste, paint cans, dead animals, furniture and appliances.  A maximum of 10 containers per residence will be picked up.  Garbage containers may be leased from Waste Management (1-800-257-9145).  

RECYCLING
Recycling service is also contracted through Waste Management.  The recycling fee is $3.91 per month and will appear on your monthly bill.  One recycling bin will be furnished per residence at no cost.  The recycling bin should be placed at the street no later than 6:00 a.m. on your pickup day the same day as the garbage but only every other week.  Please do not place household garbage in the recycling bin.  If you do, it will not be picked up.  (The garbage and recycling containers are picked up by different trucks.)  Recycles include all plastics (except plastic bags), aluminum and tin cans, paper and cardboard.  Glass, Styrofoam or bubble wrap should NOT be placed in the recycling bin. 

CONNECTION FEE
There is a $50.00 non-refundable connection fee to set up a new water/sewer/garbage/recycle account.  This fee is for new customers only. If you are already an existing customer, or have had service in the past and are moving back to our service area, the fee will be waived.  Balances on previous bills must be paid before new account can be activated. 

ALARM PERMITS
Per Spring Hill City Code Title 13 Chapter 4, all residents and businesses that maintain an active alarm system is required to register their alarms with the Spring Hill Police Department. You may access an alarm registration from on the city website.
at www.springhilltn.org.

NEW WATER SERVICE
To set up water service at a new or newly purchased home or business, or to transfer water service from one property to another, please complete the Water Service Application and Agreement and bring it, along with your Driver's License, to Spring Hill City Hall. All new and transferred water service must be signed up for in person and includes a $50 connection fee.

You must submit this payment in person at 199 Town Center Parkway, Spring Hill, TN 37174.

DISCONNECTING WATER SERVICE
When disconnecting water service, please complete a DISCONNECT FORM and submit online to ensure that the service is removed from the existing occupant's name to avoid improper billing beyond the move-out date. If the form is not submitted, the prior occupant will be responsible for future water usage at the address in question.

CONTACT INFORMATION AND BILL PAYMENT
The Spring Hill Water Billing Department is located inside the Spring Hill City Hall at 199 Town Center Parkway, Spring Hill, Tennessee, 37174.  The Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m.  The office is closed on Saturday and Sunday.  The office can be reached during regular business hours at 931-486-2252, X200.  The fax number is 931-486-0516. Effective November 1, 2017, we will be passing the cost of credit/debit card transactions to the customer.  Online payments will be $1.50; call in or walk in payments will be 2%. There are no additional fees or costs to use our ACH Direct Payment option! For water emergencies occurring before or after regular business hours, or if service has been disconnected due to non-payment, after hours cut on will cost an additional $50, call (931)212-7304.